FAQs

You came to the right place.

Here you will find answers to all things Noded.

What is Noded Ai?

Noded Ai is platform for customer success and customer facing teams to create the ultimate customer hub, and Noded Ai is a knowledge graph of all of the nouns (customers prospects, people, team members, functions, projects) that drive your day to day. This knowledge graph provides our users with a “second brain” so you never forget anything about a customer, team member, etc and also the associations across those nouns.

What is a “customer hub”?

The hub in Noded brings your sloppy notes, transcripts (i.e Gong, Fathom, Zoom, etc), CRM, Product app (i.e Jira, Linear), email, calendar, Slack together for a true 360 degree view of the customer and more importantly to drive and track action.

Are Noded Ai and Noded the same thing?

Noded Ai is the company. Noded is the product.

What’s up with Nelly?

Nelly is our resident yeti and Noded expert. Nelly is the Noded expert of experts. Nelly has spent centuries in the wild looking for the elusive fountain of productivity. Lovable and brilliant, Nelly loves hosting newbies to Noded affectionately called “Nodies”.  Nelly loves hiking and hugs and exploring the vast regions of the Noded network.

Who should use Noded?

Customer Success and account management are great users today, but…Anyone can use Noded as everyone needs a second brain (see above:)

What is the easiest way to get started with Noded?

Sign-up to be on the waitlist and we will provide updates. We are working with desgin partners now and look forward to opening up the platform soon.

What tools does Noded replace?

Today: Note taking applications, knowledge bases, success platforms
Tomorrow: Stay tuned (see what Klarna did as a hint)

What is a common use case(s) I can replace with Noded?

Moving across your myriad of applications - notes application, voice assistant (i.e. Gong), CRM (i.e. Salesforce), Product app (i.e. Linear) - to pull together a 360 degree of your customer. Noded is your one surface to pull this together pulling your “to dos”

Is it really free?

Yes. The base knowledge graph / note taking application is and will be free.

How does Noded use Ai?

We leverage Ai as a workhorse. Let us update that Salesforce opportunity for you simply based on your sloppy note / transcttipt. Let us create a Jira case for you. Let us create a customer summary based on everything you have put into Noded for you. No more wasted admin time.

How hard / easy is it to integrate with other applications?

Authorize you are who you say you are:) and that is it.

What do you do with my information and is it safe?

You control who sees your notes. As a user, you control who sees your notes. Notes are private by default, until you choose to share (view or edit permission settings) them with others.

Everything stored in industry standard, encrypted infrastructure.

Notes are stored in our US-hosted AWS Virtual Private Cloud. They encrypted at rest and in transit and are backed up daily.

Noded is built and maintained by our top-tier engineering team, who've built scalable infrastructure for companies like Salesforce, Slack, Apple, Flickr, and Boomi

Still have questions?

Ask away by filling out the brief form below and we’ll reach out with further assistance.

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