We've been talking about this moment for over a year. About 19 months ago, we sat together in a San Francisco restaurant and walked out three hours later convinced of a few things:
- We couldn't stand the enterprise apps we worked in. We know and love many of the people who built these applications, but they were designed in a “systems out” way. Fields, forms, databases – no actual working human thinks like this.
- Our teams, and those we spoke with, disliked these systems even more than we did. They just wanted to win deals, drive expansion, secure renewals, and ultimately make customers successful – with tools that let them do this.
- Finding information and updating these apps was a soul-crushing process. As leaders, we spent way too much time pestering people to update these systems.
The emergence of AI, coupled with the maturity of automation and integration, presented an opportunity to rethink customer-facing enterprise applications.
And we knew we loved working together and challenging each other constantly. So the logical conclusion? Start a company and change the way we think about customer-facing enterprise software.
What Are We Doing?
We are creating a “human in” (not “system out”) customer-facing application that allows team members to work how they work. Let’s face it, all of our notes drive the applications we use every day. So let’s make our notes the center of business and make the systems work for us!
We’re in a profound moment of change, which we believe will fundamentally impact how we engage with systems. The world of software has been built around humans describing things in a way that systems understand. No human wants to enter data into forms and fields, but if we don’t, the systems don’t work. We can’t see forecast reports or run the workflows that power our organizations. And we thought, wait a minute – we’re now at a point where systems can describe how they can help humans. This huge opportunity opened up to create a new surface for work – one that's more human. And that’s why we chose notes as the interface. Everyone knows how to type words into a computer 🙂
With Noded, our customers just take notes or use our plug-ins to bring their notes/information into Noded. Our underlying technology does two things really well:
- Embeds best-practice AI, using it as your workhorse to manage administrative tasks, notify you about important changes, and much more.
- Creates a knowledge graph of relationships between people, organizations, times, places, business objects, etc., building your “second brain” and the relationships across your workflows.
The result is that Noded brings information to you in a context-rich way, reacts to your new information, and populates and enriches those pesky applications for you (we see you, CRM). Just be you. Make customers successful. Collaborate and share. Let Noded do the rest. Imagine a world where, in one workspace, you can:
- Get briefed on key details and documents before your important meetings.
- Share a customer health check overview with team members.
- Automatically update a Salesforce opportunity after a successful customer meeting.
- Let everyone on the team know a renewal opportunity has closed.
- Seamlessly add a product update request to Jira based on customer feedback.
- Effortlessly update your ongoing proposal in Google Docs.
- Receive prompts to contact a customer as soon as their Zendesk ticket is closed.
- Be the best account manager your clients have ever seen ;)
All from your notes. And we’re just getting started.
We’re beyond psyched to be backed by the best. We've raised a $4M seed round led by Boldstart Ventures, Bessemer Venture Partners, 20VC, First Hand Ventures, and the co-founders of Slack and Okta.
Intrigued? We would love for you to become part of the Noded community. Head over to Noded.so to take a look and sign up to get early access!
Chris and Steve
